Refund policy

Products purchased from RawAtom Online Store


We are committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. If you're not happy for any reason, we will gladly accept your return within 10 days of your order delivery date.

For orders made outside of this period, no return fee shall be applicable.


Please Note:

  • Any damage caused due to neglect, improper usage will not be covered under our Returns Policy.
  • Products can only be returned if they are in an unused condition
  • For hygiene reasons, bodywear and shapewear (including boxers, briefs, trunks, vests, sport bras, tights, and tanks), swimwear, face masks, and socks are non-returnable and not eligible for exchange or refund.
  • All items to be returned must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.
  • In case of purchase of multiple quantity the same the SKU (size variant), all quantities need to be returned
  • In case of concerns on the delivered product, please send a mail at support@rawatomsports.com within 72 hours of delivery

Please do expect a call or response from us at your registered contact number and mail ID"

Exchange


We strive to ensure your complete satisfaction with our products. however, if you find the fit of your purchased item unsatisfactory, we offer an exchange option.

  • Applicable on Footwear and apparel.
  • Sizes are subject to availability.

Initiating an Exchange:

Eligibility:


  • Products must be in unused, unworn, and resalable condition and shall be eligible for exchange.
  • The product must be returned in its original packaging with all tags intact.
  • Personalized products are not eligible for exchange.

Limitation:


  • Each customer is entitled to one exchange per order.
  • Once we receive the returned item and verify its condition, we will process the exchange order. (Our standard delivery timeline will apply)
  • The returned item shall be picked up from the order delivery address only.

Return Option for exchanged order


  • Following the exchange, customers still have the option to return the product if they are not satisfied. Our standard return policy will apply to such returns. Refunds shall be processed back to the original payment method only.
  • Raw Atom reserves the right to amend or modify this exchange policy at any time without prior notice.

Cancellation by Raw Atom Sports


  • Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations of quantities available for purchase, inaccuracies or errors in Product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. The customer agrees not to dispute the decision Raw Atom Sports decision regarding the cancellation.

Cancellations by the customer


  • In case of requests for order cancellations, Raw Atom Sports reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been invoiced, we shall cancel the order and refund the entire amount.

Refund Policy

Cancelled Orders


If your payment method is

  • Prepaid- Refund will reflect in 5-15 working days depending upon your bank.

Returned Orders


Once the product(s) reaches back to our warehouse and completes the quality check, refund(s) shall be initiated as per the below,

If your payment method is

  • Prepaid- Refunds will be initiated in 48 hours and amount may take up to 5-15 working days depending upon your bank to reflect in your account.

Warranty Claim


  • If your product been longer than 30 days and less than three months since the purchase date (available on the invoice) and the item has developed a flaw, then here's what you'll need to do:
  • Products purchased from Raw Atom Online Store
  • Kindly send a mail to support@rawatomsports.com.

General conditions for warranty claim


  • Claims are entertained only against manufacturing defects and admissible when shoes have been appropriately used. No claim is admissible on socks & bodywears.
  • The warranty does not cover damage caused by improper care, misuse, accident or neglect.
  • The warranty does not cover the laces of the shoe.
  • The warranty does not cover induced tears, fading due to detergents etc.
  • The warranty does not cover for products in used condition and has surpassed the warranty period.