Use a soft brush, mild soap, and cold water, then air-dry in shade.Avoid strong detergents because they can damage materials over time.

Machine washing is not recommended because it can affect cushioning, shape, and bonding.Hand cleaning is gentler and helps the shoe last longer.

Let shoes fully dry between uses and avoid keeping them in closed spaces while damp.Rotating between two pairs helps a lot if you walk daily.

Lifespan depends on body weight, surfaces, and how often you use them. Replace your pair when cushioning feels flat, grip reduces, or you start feeling new aches during normal walks.

You can pay using the payment options shown at checkout (UPI, cards, and netbanking).If COD is available for your pincode, it will appear as an option at checkout.

Once your order ships, you’ll receive tracking details via your order updates. You can also check status under “My Orders.”

If the order hasn’t shipped, cancellation or changes may be possible. Contact customer support quickly with your order ID for the fastest help.

Raw Atom offers free returns within 14 days from the date of delivery. This gives you time to check fit and comfort properly at home.

Returned shoes must have no visible damage or stains and should be sent back with the shoe box and any tags/packaging you received. Try the shoes indoors first so they stay return-eligible.​

No—returns are free. Once the returned product passes a quick quality check, the refund is processed.

Exchanges are available within 14 days from delivery. Size exchanges depend on stock availability.

Go to My Orders → select the order → Return/Exchange and follow the steps shown.
If pickup is available in your area, a pickup will be arranged.

Refunds are initiated after the product is received and clears the quality check. Exact credit timing depends on your bank/payment method.

Contact support right away with your order ID and photos. The team will guide you through the fastest resolution.

Raw Atom provides a 3-month warranty against manufacturing defects from the date of purchase. Keep your invoice/order confirmation, as it’s needed for any warranty request.

Warranty covers manufacturing defects such as material or workmanship issues that occur under normal use. It does not cover normal wear-and-tear (like outsole wear from regular walking) or damage from misuse.

Share your order ID/invoice and clear photos/videos of the issue with customer support. If it qualifies as a manufacturing defect, support will confirm the next step as per policy.

Buy from Raw Atom’s official channels and keep your invoice for support. If you suspect a fake listing, share details with customer care to verify.

You can reach Raw Atom via the customer care number or WhatsApp number shared on the website/contact page. For faster help, keep your order ID handy when you message or call.